Pet Friendly Help Center
PetFriendly Direct is monthly subscription service providing our customers with home-delivery of vet quality flea and tick protection for your dog and cat.
PetFriendly Direct saves you money over name brand products containing the same, vet quality, active ingredients.
We're your Best Friend's New Best Friend!™ We're PetFriendly!
We think so, but don't just take our word for it. Here's some reviews: https://www.facebook.com/pg/PetFriendlyDirect/reviews/
You can choose a monthly or annual subscription:
Nope. This isn't like the annoying cable or cell phone companies. You can pay as you go and cancel anytime.
Our privacy policy can be found here and our terms and conditions can be found here.
We're always saving you money, so we don't need to offer multiple-pet discounts. We do offer a discount if you choose to pay annually (pay 12 months up front) vs. monthly.
Zero! Nada! Nothing! $0! That's right, shipping is included in your monthly subscription cost. No additional fees. Heck of a deal!
While it’s recommended you protect your pets from fleas and ticks throughout the year, you can always pause or cancel your subscription anytime from your customer dashboard here.
We ship, via USPS®, on the first business day (excluding holidays) following your order. USPS® typically takes 3-5 business days to deliver your package. We’ll always send you a shipment confirmation email with tracking details, so you can follow your shipment as it travels to your home.
In most cases our products work fast. Sometimes, if your pet or environment has an active infestation prior to the application, it may take a month or two to break the flea lifecycle. In this case we recommend you treat your environment in addition to your pets. You can always reach one of our veterinary technicians to discuss other options we have to help. You can give them a call at (616) 278-0700 or email them at help@petfriendlydirect.com.
Wags Advance® for Dogs is a monthly, topical treatment of Fleas, Ticks, Mosquitoes, Biting Flies and Lice.
Wags Advance® for Dogs contains Imidacloprid, Permethrin, and Pyriproxyfen the active ingredients found in K9 Advantix® II for Dogs.
Wags Advance® for Dogs:
One application of Wag’s Advance® for Dogs is effective for one month.
Wags Advance® for Dogs is waterproof. Your dog can bath or swim after treatment, but we recommend you wait 24-48 hours before and after treatment before bathing your dog.
Nope! Wags Advance® for Dogs is regulated by the EPA for safety and efficacy and does not require a prescription.
Wags Advance® for Dogs affordably is only $8 per month if paid monthly or $7 per month if paid annually ($84 paid up-front). This price includes the cost of shipping.
Wag’s Advance® for Dogs is a monthly flea & tick treatment dosed by weight and available for dogs weighing at least four pounds.
Your dog should be at least seven weeks old and weigh at least four pounds before using Wags Advance® for Dogs.
No, never user Wag’s Advance® for Dogs on cats. PetFriendly Direct® offers a separate product for cats, also available on our website.
Wags Advance® for Dogs is waterproof, but it relies on the oils in your dog’s fur and skin to distribute the active ingredients across your pet’s body. For this reason:
We recommend you pick one treatment and use that alone. Give it time to work and consult your veterinarian before considering applying any additional treatments. If you’ve already applied a flea & tick shampoo, but want to switch to this product, then you can bath your dog in a mild degreasing dish soap, such as Dawn® to first remove the other pesticide from your pet.
Oral flea and tick treatments are relatively new. We’ve decided not to offer an oral treatment for three very good reasons:
Oral treatments require the pest to bite before they work. Oral treatments reside in your pet’s bloodstream. In order for them to work, the flea or tick must first bite your pet and receive a blood meal. That bite can lead to other problems such as Flea Allergy Dermatitis (FAD). Our products are topical, so they are effective without the bite.
Oral treatments recently received a caution from the FDA due to potential neurological side-effects. If you choose to treat your pets with oral treatments, please talk further with your veterinarian to learn more about the potential risks. Our topical products are regulated by the EPA for safety and efficacy and do not have the same neurological side-effect concerns.
Oral treatments require a prescription. This means you need to visit your vet to get a prescription. The cost of the vet visit combined with the higher cost of oral products mean oral flea and tick treatments cost more. Our topical treatments help save you money while offering vet quality protection for your pets.
Paws Plus for Cats is a monthly, topical treatment of Fleas, Ticks, Mosquitoes, and Lice.
Paws Plus for Cats contains Fipronil and (S)-Methoprene, the active ingredients found in Frontline® Plus for Cats.
Paws Plus for Cats:
One application of Paws Plus for Cats is effective for one month.
Paws Plus for Cats is waterproof. But you should not bathe or allow your cat to swim for 24 hours after application.
Nope! Paws Plus for Cats is does not require a prescription.
Paws Plus for Cats is only $8 per month if paid monthly or $7 per month if paid annually ($84 paid up-front). This price includes the cost of shipping.
Paws Plus for Cats is a monthly flea & tick treatment that can be used on cats weighing at least 1.5 lbs.
Your cat should be at least eight weeks old and weigh at least 1.5 pounds before using Paws Plus for Cats.
No, Paws Plus for Cats is a product for cats only. You should never use Paws Plus for Cats on dogs, rabbits or other animals. PetFriendly Direct® offers a seperate formula for dogs, also available on our website.
Paws Plus for Cats is waterproof, but it relies on the oils in your cat’s fur and skin to distribute the active ingredients across your pet’s body. For this reason:
We recommend you pick one treatment and use that alone. Give it time to work and consult your veterinarian before considering applying any additional treatments. If you’ve already applied a flea & tick shampoo, but want to switch to this product, then you can bath your cat in a mild degreasing dish soap, such as Dawn® to first remove the other pesticide from your pet.
Our first additional product is a flea and tick treatment for cats. We’ll also we’ll add additional dog and cat flea and tick formulas. We’re working on other treatment indications. Stay tuned!
That's exactly the magic of this service. You no longer need to buy a multi-dose package. You can change your dog's weight anytime via your online dashboard. We'll ship the correct weight dose every time. Perfect for growing pets!
Don't hesitate to send us a note at help@petfriendlydirect.com or please give one of our vet techs a call at (616) 278-0700 to see if we can answer further questions to help you decide what's best for your pets.
We’ll always send you a billing confirmation and shipping confirmation via email. If you don’t receive these, please check your SPAM/Junk mail filter and make sure you have info@petfriendlydirect.com added to your contacts.
First, step on the bathroom scale alone and record the weight. Second, step on the scale while holding your pet and again record the weight. Finally, subtract the first number from the second, and that’s the weight of your pet. To ensure they receive the right dose of product, it’s important to have an accurate weight for your pet.
Here’s the magic of PetFriendly Direct®. If you have a multi-pet household, each pet receives a personalized treatment of product. On the outside of each dose we put your pet’s picture (if you upload one) and name. That way you can easily tell which treatment belongs to which of your pets. Super simple!